SKAIA / KNOWLEDGE
Customer record
One person, one record, however they reached you.
One person, one record, however they reached you.
- Identity is keyed on a normalized phone number or a lowercased email, so the same customer does not fork across channels.
- First visit, last visit, visit count, bookings and applications sit on one record.
- Customers group into categories that drive who receives which offer.
- Bulk import and export by CSV.
These are public product descriptions. Confirm the workflow and delivery status for your deployment.
Topics: Customer record · Foloup